HILLS D.I.Y. (SUPPLIES) LTD - Privacy Policy (AUGUST 2018 )


This is the Privacy Policy of Hills D.I.Y. (Supplies) LTD. This Policy covers the collection, storage, retention and use of your personal data. We have updated this Policy to comply with new General Data Protection legislation (“GDPR”) effective from May 25, 2018.

By using our web site (www.hillsdiysupplies.com) you confirm you have read, understand and agree to the terms of this Policy. This Policy only covers this website and does not cover the website of any associated company or business. 

We have developed this Policy to provide you with information on how we collect and process your personal data when you purchase our products, create an account with us, contact our customer services team, or visit our web site.

Whatever form the personal data takes, we aim to be transparent and to help you understand how we use it. Protecting your privacy is extremely important and we are fully committed to handling the information we collect from you in a secure and responsible manner. Any questions relating to this privacy policy should be sent to: sales@hillsdiy.co.uk

This Policy was last updated on 20 August 2018.



We will only ever use your Personal Data in a manner to which you have expressly consented to fulfil any contract with you or for the supply of goods or where another legitimate business interest exists.

The information we collect is generally of two types: personally identifiable information and non-personally identifiable information.

Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number, an online identifier (social media account or IP address), Personally identifiable information does not include publicly available information that is lawfully made available to the general public.

Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning the date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

We never share your personal data with any third party and will only use the Personal Data you give us to set-up and manage your account; help us identify who you are; supply you with the goods you have asked us to supply; collect payments; analyse your account history; deal with any complaints; contact you in the event of a product recall; improve our service to you which will include sending you emails relating to promotions and competitions; to provide you with marketing information where you where you have indicated to us you wish to receive these communications; train our staff and monitor our services; for general business purposes such as carrying out internal reporting, profiling, modelling and analysis, market research, producing statistics, diagnosing problems, testing systems to help improve the way we provide our services and goods.

The Personal Data we collect is the minimum we require to enable us to perform our contract with you. We collect this data, not only to enable us to process and deliver your order efficiently and to provide after sales service, but also to enable us to contact you in the unlikely event we need to recall any products.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. In any event this will not usually exceed seven years from our last engagement with you after which the personal information will be securely destroyed. Under some circumstances we may anonymise your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.



These are the rights you have in relation to your personal data:

  • Right to be informed - we need to tell you various things about us and our data processing activities.
  • Right to access - you have a right to ask if we hold personal data about you and, if so, you have a right to access that data and to know how it's used.
  • Right to rectification - you have a right to have your personal data updated if it is not correct or completed it if it's incomplete.
  • Right to erasure (the "right to be forgotten") - you have a right to have your personal data removed from our systems.
  • Right to restrict processing - you have a right to restrict our processing of your personal data.
  • Right to data portability - you have a right to be provided with a copy of your personal data in machine-readable electronic format.
  • Right to object - you have a right to object to processing of your personal data in certain circumstances.
  • Right to object to automated processing - you have a right to object to decisions based on automated processing (including profiling).


Many of the above rights contain exceptions and conditions that affect how and when they apply.  You can find out more information about individual rights at the ICO website. 



Your Personal Data is collected by: Hills D.I.Y. Supplies LTD, Cockshutt Lane, Broseley, Telford, TF12 5DF

The Data Protection Officer is at the same address and can be contacted by email at: sales@hillsdiy.co.uk




When you use our website: www.hillsdiy.co.uk

We use "cookies" as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The website that created the cookie can read the contents when you are at their website.


Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their websites.


We use cookies for the following purposes:


To collect information such as your IP address, the pages visited, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page links that you click.


We process the information collected for statistical purposes using cookies to help us provide you with a better website enabling us to monitor which pages you find useful and which you do not.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. 

Here are details of the individual cookies used by our website:





Google analytics


Used to throttle request rate and it expires after 1 minute.

Google analytics


Used to distinguish users and it expires after 24 hours.

Google analytics


Used to distinguish users and it expires after 2 years.

Session cookie


Session cookie to maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information and only lasts for the duration of your visit being deleted as soon as you close your web browser.


You can choose to accept or decline cookies.

All the major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the 'Tools' section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies.





If you want to see a copy of any personal data we hold about you, or exercise any of your other rights, please send your request to: sales@hillsdiy.co.uk

You also have a right to lodge a formal complaint the relevant supervisory authority (the ICO) if you think we've breached your rights.

If you have any questions or complaints about our data privacy policy or personal data that we may hold about you please contact us at: sales@hillsdiy.co.uk



We may change our policy at any time and will post the updated version on our Website. We encourage you to check the Website regularly for information about revisions to this Privacy Policy. In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change. If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.


Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*